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How do I place an order?

You can place an order via phone or e-mail however we do suggest that you e-mail through your order so that we have every detail in black and white. Feel free to send through pictures and ideas of what you like :)

While we all love sms, whatsapp and bbm, please note that we do not accept orders via these mediums. Your order is only confirmed once you accept an email quotation.

Unfortunately we can only take a limited amount of orders each week. Orders may only be placed a maximum of 2 weeks in advance - we do not reserve dates unless it is for a wedding. Tea and Bundt cake orders to be placed by 5pm on a Monday for the week to follow.

An order is classified as accepted once we have set a date, discussed your requirements, we have sent through a quotation and you have accepted the quotation. 'My son's birthday is in May' does NOT classify as an order.

We do not keep cakes on-hand - we are a home business and all items are made-to-order....100% fresh from scratch for every batch!

Bundt & Tea Cakes

Orders for Bundt and Tea Cakes are taken on a weekly basis. Please place your orders by 10am on a Monday morning for any day of the week from the Tuesday through to the next Monday. Please note that we reserve the right to limit quantities/reject orders due to time constraints and work load.

Serving Guide

When ordering a cake it is important that you provide us with the number of guests your cake needs to feed, as we size and price your cake accordingly. Below is the serving guide we use to determine the size of your cake. Please take note that at a party not all guests eat cake nor do all guests eat a large slice of cake ie. the size you would order at a restaurant. If you feel that your guests will consume larger slices of cake please inform us so that we can account for this when sizing and pricing your cake.

 

LuLu’s Bakery Cake Serving Guide

Size (inches)

Size (cm)

Round

Servings (2.5 x 5cm slice)

Square

Servings (2.5 x 5cm slice)

6

15

10

15

8

20

20

25

10

25

30

40

12

30

45

55

14

35

65

75

 

Collection / Delivery

Collection of your order is by appointment only. All items leave from our premises in Roosevelt Park, Johannesburg - we do not have an alternate collection point. When collecting orders over the weekend please enquire about our times of collection and try to adhere to these.

Weekend collection times are strictly between 8 and 10am. No exceptions.

We do not do deliveries unless it is for wedding cake delivery and setup. Please contact us if you do need to arrange something.

 

Our Policy

Please note that we cannot take responsibility for any items once they leave our premises. Please take cake of your orders...all our baking is made with love <3

Changes to an order will not be accepted from a week before collection date and any cancellations less than 48 hours before collection will incur full costs.

There are no refunds/returns on any items unless otherwise stated.