How do I place an order?

All orders are to be placed via e-mail. Please email through the date of collection, ideas of what it is that you are looking for, number of servings and flavour options. Orders for any given month open on the 1st of the month before eg. May orders open on 1 April.  Wedding orders may be placed up to 6 months in advance.

While we all love social media, please note that I do not accept orders via these mediums. Your order is only confirmed once you accept an email quotation. 

Unfortunately we can only take a limited amount of orders each week. Once we have reached our capacity for a give period, orders are then closed.

An order is classified as accepted once we have set a date, discussed your requirements, we have sent through a quotation and you have accepted the quotation. 'My son's birthday is in May' does NOT classify as an order.

I do not keep cakes on-hand - I am a home business and all items are made-to-order. Walk-in purchases are welcomed at the LuLu's Bakery Storefront. Please visit the Instagram page in order to view the operating days and times,

Bundt & Tea Cakes

Orders for Bundt and Tea Cakes are taken on a weekly basis. Please place your orders by 10am on a Monday morning for any day of the week from the Tuesday through to the next Monday. Please note that we reserve the right to limit quantities/reject orders due to time constraints and work load.

Serving Guide

When ordering a cake it is important that you provide us with the number of guests your cake needs to feed, as we size and price your cake accordingly. Below is the serving guide we use to determine the size of your cake. Please take note that at a party not all guests eat cake nor do all guests eat a large slice of cake ie. the size you would order at a restaurant. If you feel that your guests will consume larger slices of cake please inform us so that we can account for this when sizing and pricing your cake.

 

LuLu’s Bakery Cake Serving Guide

Size (inches)

Size (cm)

Round

Servings (2.5 x 5cm slice)

Square

Servings (2.5 x 5cm slice)

6

15

10

15

8

20

20

25

10

25

30

40

12

30

45

55

14

35

65

75

 

Collection / Delivery

Collection of your order is by appointment only. All items leave from my premises in Roosevelt Park, Johannesburg, or from the Storefront in Emmarentia (only available for selected weekends). I do not have an alternate collection point.

When collecting orders over the weekend please adhere to the collection times. Saturday collection is from 8 to 10am and Sunday collection is from 9.30 to 11am.

We do not do deliveries unless it is for wedding cake delivery and setup. Should you require a 3rd party to collect your order, please ensure they stick to the collection times and note that collection is at your risk.

 

Our Policy

Please note that I cannot take responsibility for any items once they leave our premises. Please take cake of your orders...all our baking is made with love ♥️ The best place to transport your items is on the front passenger floor with the air-conditioning on. Please do not leave your order in the car while you watch a movie or go grocery shopping.

Changes to an order will not be accepted from a week before collection date and any cancellations less than 72 hours before collection will incur full costs.

There are no refunds/returns on any items unless otherwise stated.




 

 

Contact us

Please be sure to visit the How to Order page for the finer details.
E-mail: order@lulusbakery.co.za
Phone: 072 939 0205 (Mon - Fri 8.30am - 5pm, Sat - Sun 8am - 10am)
Physical address: 157 Barrry Hertzog Avenue, Emmarentia, Johannesburg

No orders will be accepted via Whatsapp and other social networking mediums.

Location

157 Barry Hertzog Avenue,
Emmarentia

Open Hours

Monday - Friday
8:30 am - 5:00 pm

Saturday - Sunday
8:00 am - 10:00 am

Need to Order?
Contact us